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Your account rights and how we operate

When you open an account with sydneypool, we're clear about what you agree to and what protects you.

Account ownership & closure rightsData access & retention detailsPayment verification process
sydneypool Your account rights and how we operate
GET IN TOUCH

How to reach our legal and account team

We keep multiple contact channels open so you can reach us about account access, data requests, policy questions or concerns. Our support team operates seven days a week.

Email support Contact [email protected] for account policies, data access requests and compliance questions. We reply within two business days and keep your request confidential.
Live chat Chat with our account team seven days a week, 08:00–22:00 Jakarta time. Quick questions about account closure, withdrawals or policy scope are answered in real time.
Account settings Log in and navigate to Account > Legal & Privacy to view your data, download account history and submit formal requests without waiting for email replies.
SECURITY & DATA

How we protect your account and keep data safe

Your account security and data protection are built into every login, deposit and withdrawal. We encrypt your payment information end-to-end and store verification records separately from your account balance.

End-to-end encryption

Payment data travels encrypted from your device to our servers. We do not log or store your full card or bank details after verification completes.

Identity verification

Account access requires verified identity via email and password. Two-factor authentication is optional; enable it in Settings > Security to add a second layer.

Session & cookies

We use session cookies to keep you logged in and preference cookies to remember your lobby settings. Manage or clear them anytime in browser settings or Account > Cookies.

Data retention

Account data is kept active as long as your account exists. After closure, records stay for seven years for compliance, then deleted unless you request earlier removal.

Unauthorised access

Report suspicious activity to [email protected]. We review within four hours and freeze the account if needed while we investigate.

Right to be forgotten

Submit a data deletion request via [email protected]. We process it within thirty days, deleting personal information except records required by law.

Common legal and account questions

Players in Medan and across Indonesia ask us regularly about account rights, data handling and how we verify payments. Below are answers to the legal topics we hear most often.

You can close your account at any time via Account > Settings > Close Account or by emailing [email protected]. We process the closure within one business day. Active bets must settle first; after closure, you cannot reopen the same account for ninety days.

We keep your account data—bets, deposits, withdrawals, verification records—for seven years after closure, as required by financial regulations. You cannot request deletion during this period, but after seven years, we delete it automatically unless you ask us to keep it.

When you deposit via DANA, OVO, GoPay or QRIS, your payment provider confirms your name and account number. For withdrawals, we run the same check in reverse. If your name does not match your account, the transaction fails and we flag it for review.

Yes. Log in to Account > Legal & Privacy and click Download Account Data. We compile your full history—bets, deposits, withdrawals, dates and amounts—into a CSV file within five business days.

Email [email protected] immediately with the date, amount and details. We freeze your account within four hours and investigate. If fraud is confirmed, we reverse the disputed transaction and restore your account balance.

No. We do not sell your personal information. We share payment data only with your bank or payment provider to verify transactions. We keep all other account data private and internal unless required by law.

Go to Account > Security and enter your new email or password. The change takes effect immediately. We send a confirmation to both your old and new email addresses so you can verify it was you.